Delivery and Returns

How do I Cancel an Order?

If you wish to cancel an order, simply contact our Customer Care team. We will refund the cost of the order and the original delivery charge. If the goods have already been dispatched, you will need to return them to us at your own cost.

You can return products (except for those marked as exceptions) for a full refund if you return the item(s) to us within 30 days of receipt. Provided you return the full order, we will refund the original delivery charge paid. The cost of returning the item(s) is, however, at your own cost.

Returned products must be in their original packaging, with instructions and all parts included, in a fully resaleable condition. Items must not have been used or assembled in any way. Bells reserves the right to refuse a refund on any item not deemed to be resaleable or if any of the above terms have been breached.

Please include the order number or your delivery note in the parcel you are returning; without it, we may not be able to process your refund.

The refund will appear on your statement within 14 days of the goods being received into our warehouse.

Please note: the parcel and its contents are your responsibility until they are received at our warehouse – we therefore recommend that you use a registered postal service and retain proof of postage. Bells is not responsible for returned goods being lost or damaged in transit. Please ensure the product is well packaged to avoid any damage during transport back to our warehouse, so that the product arrives at our warehouse in a resaleable condition.

How do I return an item?

If something is not right and you would like to return a product, simply follow the steps below within 30 days of receipt:

Please state the reason for return on your delivery note, indicating the item you are returning and your reason for return. Please ensure you include this slip within the parcel – without it, we may not be able to process your return.

Use the original packaging to repack your returns, ensuring that the product is packed well enough to avoid any damage during transport back to our warehouse. The product must arrive at our warehouse in a resaleable condition.

Please reseal the parcel and return to : Bell Tailors (Returns). 128 London Road, Biggleswade, Bedfordshire, SG18 8EL, UK.

Remember to obtain a Certificate of Posting from the Post Office. This is your proof of posting if your parcel goes astray. We recommend you also use recorded delivery or similar, thereby obtaining a unique tracking ID.

We will refund the card that you used to purchase your goods. The refund will appear on your statement within 14 days of the goods being received into our warehouse.

If your item was faulty or damaged on arrival, please contact our Customer Care team within 48 hours of receipt and we will arrange to collect the item, and organise a replacement where possible.

I have received a faulty or damaged item.

We want all of our members to receive goods of the highest quality, so if your product is faulty or damaged on arrival, please contact our Customer Care team with details of the issue within 48 hours of receipt. We will arrange the replacement/refund of the item where possible. I have received an incorrect item

I have received an incorrect Item?

Every so often mistakes are made, but we do our best to resolve them out as quickly as possible. If you have received an incorrect item in your order, please contact our Customer Care team, and we will organise a replacement/refund.

Can I return an item for a replacement?

If you return a faulty item, we will do our best get you a replacement, subject to availability.

If you receive an incorrect item, we will endeavour to send you a replacement, subject to availability. If this is not possible, we will refund you, crediting the cost of the item and delivery to your payment card.

When will I receive my refund?

The refund will appear on your payment card statement within 14 days of the goods being received into our warehouse.

Non-returnable items

The following items cannot be returned for a refund/exchange, unless faulty:

Perishable goods Pierced jewellery Cosmetics/fragrance, once the original packaging has been opened Underwear, hosiery or swimwear without hygiene strips Items that have been personalised for you, such as gifts or stationery Made to measure products such as Uniforms and fabric cut by length.

What is the Bell Tailors returns address?

The address for returns is: Bell Tailors (returns), 128 London Road, Biggleswade, Bedfordshire, SG18 8EL, UK.